The following General Terms and Conditions (GTC) govern the contractual relationship between plemeo GmbH, Terminalstraße Mitte 18, 85356 München – Flughafen – hereinafter referred to as “Provider” – and its contractual partners – hereinafter referred to as “Customer” – regarding the use of the Software-as-a-Service solution “plemeo.ai lite”. These GTC apply exclusively to the provision and use of “plemeo.ai lite” and related services, unless otherwise agreed in writing.

1.1 The subject of the contract is the provision of the software Plemeo.ai Lite (hereinafter referred to as “Software”) by the Provider as Software-as-a-Service (SaaS) and the granting of the rights required for its use in accordance with Clause 3.

1.2 The Software is a personalized AI platform for the efficient management and use of business data. It includes features such as data access and analysis, chat functions, document creation, as well as email integration and workflow management.

2.1 The Provider makes the Software available to the Customer in its current version via the Internet. For this purpose, the Provider sets up the Software on a server that is accessible to the Customer over the Internet. The server infrastructure used to provide the Software is operated by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Hetzner acts as a data processor of the Provider.

2.2 The Provider transmits the access data required for the use of the Software to the Customer.

2.3 The Provider provides storage space for the Customer’s application data on the server from the agreed time of provision.

2.4 The Provider is responsible for ensuring that the Software is available on the server in its current version.

3.1 The Provider grants the Customer the non-exclusive, non-transferable, and time – limited right to use the Software as part of the SaaS services in accordance with this contract.

3.2 The Customer is not entitled to use the Software beyond the scope permitted by this contract or to allow third parties to use it or to make it accessible to third parties.

4.1 The Provider will provide the Customer with technical support for questions regarding the use of the Software during regular business hours.

4.2 The Provider guarantees an availability of the Software of 99.5% on an annual average. This excludes times when the server is not accessible due to technical or other problems beyond the Provider’s control.

5.1 The Customer will fulfill all duties and obligations necessary for the execution of the contract. In particular, the Customer will: a) keep the assigned usage and access authorizations as well as identification and authentication safeguards confidential and protect them from third-party access; b) ensure that users use the SaaS services properly; c) obtain the necessary consent from the respective data subjects if the Customer collects, processes, or uses personal data while using the SaaS services, unless a legal permission applies.

5.2 The results and content generated by our software using artificial intelligence (AI) are intended solely as support and inspiration. The Customer is obliged to independently verify all results generated by the AI software for their accuracy, appropriateness, and usability. AI-generated content may contain errors, inaccuracies, or omissions.

5.3 The interaction of users with the Software requires the input of their own OpenAI API key. This is not provided by the Provider and must be independently acquired by the Customer.

5.4 The Customer is solely responsible for ensuring that the Software is supplied with the individual parameters and data (such as email access) required by the Customer. The Provider does not owe any support in this regard.

6.1 The parties are liable without limitation in cases of intent, gross negligence, and culpable injury to life, body, or health.

6.2 Notwithstanding the cases of unlimited liability according to 6.1, the parties are liable to each other for slight negligence only in the event of a breach of essential contractual obligations, i.e., obligations whose fulfillment makes the proper execution of the contract possible in the first place or whose breach endangers the achievement of the contractual purpose and on whose compliance the other party regularly relies, but limited to the foreseeable, contract-typical damage at the time of conclusion of the contract.

6.3 The above limitations of liability do not apply to liability under the Product Liability Act and within the scope of written guarantees assumed by a party.

6.4 The Provider assumes no warranty for the accuracy, completeness, timeliness, or quality of the results generated by the AI software. The Customer uses the AI-generated content at their own risk and is solely responsible for its use and all resulting consequences.

7.1 The Customer undertakes to pay the Provider the agreed monthly fee (https://buy.stripe.com/dR67sW9GF5nYaYw8ww) for the provision of the Software plus statutory VAT.

7.2 Payment processing for the Provider’s services is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The Provider reserves the right to change or adjust the payment methods offered via Stripe at any time. The currently available payment options will be communicated to the Customer during the ordering process.

7.3 By using Stripe as a payment method, the Customer agrees to Stripe’s terms of use and privacy policy. These can be viewed at https://stripe.com/de/legal. The Provider assumes no liability for Stripe’s services.

7.4 When selecting the SEPA direct debit payment method via Stripe, the Customer grants Stripe a SEPA direct debit mandate. The invoice amount will not be debited before the expiry of the pre-notification period. The pre-notification is provided by indicat ing the billing date on the invoice or in another written form.

7.5 For credit card payments via Stripe, the invoice amount is debited immediately after the conclusion of the contract from the Customer’s credit card account. The Provider reserves the right not to accept certain types of credit cards.

7.6 If a payment cannot be made for reasons attributable to the Customer (e.g., insufficient funds, incorrect account details), the Customer bears all resulting additional costs and fees.

7.7 The Provider reserves the right to conduct credit checks in cooperation with Stripe and to exclude certain payment methods or not to conclude the contract in the event of a negative result.

7.8 Further information on payment modalities and Stripe is available at https://stripe.com/de.

8.1 With regard to the granting of the use of the Software and the provision of storage space, the warranty provisions of rental law (§§ 535 ff. BGB) apply.

8.2 The Customer must notify the Provider of any defects without delay.

8.3 The warranty for only insignificant reductions in the suitability of the service is excluded. The strict liability according to § 536a para. 1 BGB for defects already existing at the time of conclusion of the contract is excluded.

9.1 The contract is concluded for an indefinite period. It can be terminated by either party with one month’s notice to the end of the month.

9.2 The right to terminate for good cause remains unaffected.

10.1 The parties will comply with the applicable data protection regulations and commit their employees involved in the contract to data secrecy.

10.2 The parties undertake to treat all confidential information and trade secrets of the other party obtained in the course of the contractual relationship as confidential for an unlimited period.

10.3 To provide the plemeo.ai Lite cloud software, the Provider uses external service providers within the framework of a data processing agreement pursuant to Art. 28 GDPR. The hosting infrastructure is provided by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The data processing takes place exclusively within the European Union and complies with applicable data protection laws. Hetzner processes the data exclusively on the basis of documented instructions from the Provider, in accordance with a data processing agreement pursuant to Article 28 GDPR.

11.1 Amendments and supplements to this contract must be made in writing. This also applies to the amendment of this written form clause.

11.2 Should individual provisions of this contract be invalid, this does not affect the validity of the remaining provisions.

11.3 The law of the Federal Republic of Germany applies, excluding the UN Sales Convention.

11.4 The exclusive place of jurisdiction for all disputes arising from and in connection with this contract is the Provider’s registered office. This Terms & Conditions Notice is regularly reviewed and updated as necessary. It was last reviewed by us on 2 2.07.2025.